Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- Information Sharing
- Data Security
- Data Retention
- Your Rights
- Cookies
- International Transfers
- Children's Privacy
- Changes to This Policy
- Contact Us
1. Introduction
EP Security Operations ("we", "us", "our") operates the websites www.ep-cp.com and app.ep-cp.com, along with related services and applications (collectively, the "Platform"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you access or use the Platform.
By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms outlined here, please do not use the Platform.
We collect the following categories of information to provide and improve our services:
Account Information
- Full name
- Email address
- Company or organisation name
- Role or job title
- Phone number
Professional Credentials
- Professional licences and certifications
- Insurance documentation
- Training records and qualifications
- Background check results (where applicable)
Usage Data
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (operating system, device identifiers)
- Cookies and similar tracking technologies
Mission Data
- Assignment and mission details
- Communications between operators and companies
- Reports, notes, and operational records
We use the information we collect for the following purposes:
- Provide and maintain the Platform — to operate, deliver, and support the core functionality of our services, including account management and customer support.
- Match operators with missions — to connect qualified security operators with companies seeking their services based on skills, credentials, availability, and location.
- Verify credentials and compliance — to validate professional licences, certifications, and insurance documentation to ensure operators meet industry and regulatory standards.
- Send transactional emails — to deliver account notifications, mission updates, credential reminders, and other service-related communications.
- Improve our services — to analyze usage patterns, diagnose technical issues, and develop new features that better serve our users.
- Comply with legal obligations — to meet applicable laws, regulations, legal processes, or enforceable government requests.
We do not sell your personal data to third parties. We will never monetize your information through data brokerage or advertising networks.
We may share your information in the following limited circumstances:
- Companies you apply to work with — When you apply for or accept a mission, we share relevant profile information (such as your name, qualifications, and credentials) with the hiring company. We do not share information unrelated to the engagement.
- Service providers — We work with trusted third-party providers for hosting, email delivery, and payment processing. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Law enforcement — We may disclose your information when required to do so by law, or when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, prevent fraud, or ensure the safety of our users.
5. Data Security
We take the security of your data seriously and implement industry-standard measures to protect it, including:
- Encryption — All data is encrypted in transit using TLS and at rest using AES-256 encryption.
- Secure infrastructure — Our Platform is hosted on enterprise-grade cloud infrastructure with built-in redundancy and failover protections.
- Regular security audits — We conduct periodic security assessments and vulnerability testing to identify and remediate potential risks.
- Access controls — Internal access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based permissions and multi-factor authentication.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining and improving our safeguards.
6. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy:
- Account data — Retained for as long as your account remains active. If you close your account, we will delete your personal data within 30 days, except where retention is required by law.
- Credential documents — Professional licences, certifications, and insurance documents may be retained for longer periods to comply with regulatory requirements and audit obligations.
- Deletion requests — You may request the deletion of your personal data at any time by contacting us. We will process your request promptly, subject to any legal obligations that require continued retention.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access your data — Request a copy of the personal information we hold about you.
- Correct inaccuracies — Request that we update or correct any information that is inaccurate or incomplete.
- Request deletion — Ask us to delete your personal data, subject to legal and regulatory obligations.
- Export your data — Receive your personal data in a structured, commonly used, machine-readable format.
- Withdraw consent — Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@ep-cp.com. We will respond to your request within 30 days.
8. Cookies
We use cookies and similar technologies to enhance your experience on the Platform:
- Essential cookies — Required for the Platform to function properly, including session management, authentication, and security. These cannot be disabled.
- Analytics cookies — Help us understand how users interact with the Platform so we can improve performance and usability. You may opt out of analytics cookies through your browser settings or our cookie preferences.
We do not use advertising or third-party tracking cookies. Your browsing activity on our Platform is never shared with advertisers.
9. International Transfers
EP Security Operations serves users globally, and your data may be processed in jurisdictions other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements that meet applicable regulatory requirements.
By using the Platform, you acknowledge that your information may be transferred to and processed in countries with different data protection laws than your own.
10. Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that information. If you believe a minor has provided us with personal data, please contact us at info@ep-cp.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email at the address associated with your account and update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: